Our Help Desk services provide your business with highly qualified certified technical staff at a fraction of the cost associated with the recruitment and training required to keep IT techs on staff. O'Netsys help desk analysts are ready to assist you with any IT-related issue you may have. Including shrink-wrap application support (i.e. MS Office)Our help desk services include the following:
Unlimited end-user support by phone, email and our web portal - If end-user problems such as loss of access to your email, your network or even your computer, help is just an email or phone call away. A skilled O'Netsys help desk analyst is on hand and will promptly address your computer-related issues.
On-site hardware / software support - if your needs require on-site assistance, we will dispatch field technician to your location. We'll make sure your hardware and software issues are resolved, and you are back up and running efficiently.
O'Netsys Remote Support - in most cases, our help desk can address your IT concerns remotely. Using our secure remote-access system powered by Level Platforms, a trained O'Netsys technician can take instant control of your desktop or server and work with you to resolve common issues. Over 80% of our clients support issues can be resolved with a O'Netsys remote session.
In addition to being a core part of each of our O'Netsys 360IT Managed Service Plans, we also offer comprehensive outsourced Help Desk services to clients that require a full-service technical resource center. If you need a full- or part-time help desk, an application support center, or a service desk to support your business or your customer sites, O'Netsys provides a wide-range of solutions to fit any infrastructure requirement and budget. These ala' carte Help Desk offerings can be purchased as unlimited or in blocks of minutes.
