Written by John O'Neal
|
August 05 2010
Posted in
Announcements
We are happy to announce that, starting Monday August 9, 2010, O'Netsys Technology Solutions will begin offering a Prepaid Technical Support program to small and medium sized businesses.
This program will allow you to prepay for technical support by purchasing prepaid support units. This helps you budget for support and not have to worry about incurring costs unexpectedly.
The Prepaid Technical Support Program (PPTSP) provides an easy way for small to medium-sized companies, as well as to receive reliable and quality technical support services at an affordable price. By utilizing a system of prepaid technical support units (TSU) which are dispensed in one (1) hour allotments, O'Netsys Technology Solutions is able to provide its quality technical support services at a discounted rate compared to traditional on-site support services.
Some of the many benefits of this program are:
- Save money by buying your technical support in bulk!
- Predictable billing every month so you can accurately plan your budget and avoid surprise charges!
- Guaranteed 2 hour response time to critical issues!
- Remote support is included with ALL tiers!
- After hours work is at no extra charge and counts as regular hours!
- You get just the support you need without having to pay for extras you don't!
Here is how the program works:
- A company decides which tier of service best suits the company's needs. Tiers are arranged in order of the number of total monthly TSU allotted. The more TSU, the higher the discount!
- The company then signs a minimum one (1) year contract for the terms of the selected tier. There is a 30 day grace period for termination of the contract with no penalty incurred. If the company decides to terminate services after the grace period, a penalty of one-half (1/2) of the total remaining billable TSU per month for the remainder of the contract will be due upon termination.
- The company will decide whether to prepay on a monthly, quarterly, or yearly basis. If prepaying for the whole year, the company will receive one month's worth of TSU free!
- The company will decide whether the TSU should be structured or not. If the TSU are structured, the company will agree to set times and dates for the hours to be used during the month. If the TSU are not structured, the company may redeem its monthly allotment of hours any way it wishes as long as they are used within that month. The company is free to choose either option, but since unstructured TSU will be unpredictably redeemed, O'Netsys Technology Solutions cannot guarantee that the requested time slots will be available.
- Monthly TSU will not roll over to the next month e.g. if a month passes where there are TSU left, those TSU will be forfeited and the next month will start with a new allotment of TSU.
- If a company goes over its allotted TSU in a month, it will be billed at the rate of the current tier's TSU rate. A company may also choose to upgrade to the next tier and will receive a credit for the amount paid in the previous month(s) and will be required to sign a new contract for the remainder of the year for the new tier.
Choose the tier below that best suits your business' needs:
|
Tier
|
TSU per month
|
Cost per TSU
|
Monthly Cost
|
Monthly Savings*
|
| R |
Unlimited |
N/A |
$50/PC |
Unlimited |
| 1 |
5 |
$90 |
$450 |
$50 |
|
2
|
10 |
$85
|
$850
|
$150 |
| 3 |
15 |
$85 |
$1,275 |
$225 |
| 4 |
20 |
$80
|
$1,600
|
$400 |
| 5 |
25 |
$80 |
$2,000 |
$500 |
| 6 |
30 |
$75 |
$2,250 |
$750 |
| 7 |
40
|
$70
|
$2,800
|
$1,200 |
| 8 |
80
|
$65
|
$5,200
|
$2,800 |
| 9 |
120
|
$60
|
$7,200
|
$4,800 |
| 10 |
160
|
$55
|
$8,800
|
$7,200 |
*Savings based on the standard rate of $100 per hour
1 TSU = 1 hour
This program provides in-house technical support services without the need for costly training and maintenance of a dedicated IT staff. It is also perfectly suited for businesses who find themselves calling an on-site support person numerous times per month. Don't settle for just telephone support when for the same cost, or less, you can have one of our trained professionals visit your office!
