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Today we at O'Netsys Technology Solutions signed a three (3) year agreement with ConnectWise, a premier provider of Professional Services Automation (PSA) software, to provide us with a PSA that will help transform our processes, work flows, and greatly enhance our communication and interaction with both clients and potential clients. After comparing some of the best products on the market we concluded that ConnectWise was the best option for our goals and current business situation.

The ConnectWise PSA combines help desk, dispatching, service level management, project management and CRM into a single, web based application, with integrated time-tracking, billing and reporting. It literally eleminates the need for multiple applications to accomplish a sigular task for both clients and employees. Having our IT service delivery, support, as well as sales and marketing streamlined and workflow improvements that this will bring was a huge part of the decision to sign with ConnectWise. The integration with our Remote Monitoring and Management (RMM) tool, LabTech, was a huge plus as well.